Refund policy

Returns and Refunds

We want you to be happy with your purchase from Craft Bunny. If there is a problem with your order, please contact us at info@craftbunny.com.au.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the item is unused, unopened, in its original packaging and in a resalable condition.

Please contact us before returning an item so we can provide return instructions. Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer. Original shipping charges are not refundable for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible with your order details and, where possible, photographs showing the issue.

We will work with you to arrange an appropriate remedy in accordance with the Australian Consumer Law.

Items That Cannot Be Returned for Change of Mind

For hygiene and product-integrity reasons, opened or used products cannot generally be returned for change of mind. We also cannot accept change-of-mind returns for clearance or final-sale items where this was clearly stated before purchase.

This does not affect any rights you may have under the Australian Consumer Law.

Refunds

Once an approved return has been received and inspected, we will process the refund to the original payment method. The time taken for the funds to appear in your account may vary depending on your bank or payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.